Frequently Asked Questions

Ordering and Tracking

What countries do you ship to?

Currently, we only ship within the United States. Shipping is available to all 50 states.

What are my shipping options?

Expedited shipping or free standard shipping are available. Free return shipping to the lab is via USPS. A prepaid shipping label is included in your kit.

Is the Genomind® Mental Health Map™ covered by insurance?

The Genomind® Mental Health Map™ is not a physician-ordered genetic test, so we cannot accept insurance for testing.

Can I use my Flexible Spending Account (FSA) to buy the Genomind® Mental Health Map™ test?

We can accept FSA cards, but please check with your FSA provider to confirm genetic testing is approved for reimbursement.

If I previously took the Genecept Assay, Mindful or Genomind® PGx test, can I use my results for the Mental Health Map™ test?

These are different tests for different, important purposes. Additionally, they have different regulatory compliance requirements. The tests have to remain separate and distinct.

Can you use my raw genetic data from 23andMe or another genetic test?

No, we process every sample twice to ensure accuracy of results, so we do not accept results processed from other laboratories. Additionally, the Genomind® Mental Health Map™ has 14 genetic variants that 23andMe does not report. The Genomind® Mental Health Map™ is focused solely on mental health and wellness and provides extensive insight that others, like 23andMe, do not.

How do I track my order?

Go to and log in. The homepage will display your order tracker. If your results are ready the tracker will not display, you will be taken to the “launch your report” page.

How do I activate my kit?

After you receive the kit in the mail, go to and click on "Activate Mental Health Map Kit".

How soon will I receive results?

Once your sample is received at Genomind, you will receive an email that it is being processed in our lab, and results will typically be ready to view within 20 business days.*


About the Test

Will my report tell me which mental illnesses I or my family have?

While the Genomind® Mental Health Map™ provides powerful insights into a person’s predispositions within 7 Core Genetic Mental Health Capabilities™, it is NOT diagnostic, nor are there genetic tests for any mental health condition. Discussions regarding mental illness diagnoses and predispositions should be directed to your healthcare provider.

How does Mental Health Map™ differ from other genetic tests?

The Genomind® Mental Health Map™ test is the only available direct-to-consumer product that is designed specifically for mental health and wellness. In addition to identifying genetic predispositions for the 7 Core Genetic Mental Health Capabilities™, the recommendations provided are significantly more in-depth and genetically and biologically-based than most. Our assay is supported by our unparalleled consult program with Advisors trained specifically by Genomind. It includes several genetic variants that are not on tests like 23andMe. It provides in-depth insights that were developed with a clinical evidence threshold that is higher than most direct-to-consumer genetic tests due to our heritage and expertise in providing genetic mental health insights to clinicians for over a decade. It also contains unmatched transparency with level-of-evidence summaries.

How does the Genomind® Mental Health Map™ differ from Genomind® PGx?

The Genomind® Mental Health Map™ analyzes your genetic predispositions across 7 Core Mental Health Capabilities™ —Eating Behavior, Sleep, Habits and Substance Use, Mood, Focus and Memory, Social Behavior, and Stress and Anxiety— to give you a starting point for understanding and improving your mental wellness. This product is ordered directly by a consumer from Genomind® without a prescription and does not inform on medications. The test is not intended to help diagnose or treat any disease or other medical condition, nor is it intended to provide a genetic health risk assessment for any diseases or conditions.

Genomind® PGx is a comprehensive genetic test that is a prescription product obtained by a licensed health care provider in order to help select appropriate pharmacotherapy for individuals with various mental illnesses; it is not available for purchase directly from Genomind® by a consumer. While a few of the genes included on Mental Health Map™ overlap with those on Genomind® PGx, their interpretation and relevance is quite different.

Where does the information in the Genomind® Mental Health Map™ come from?

The information and interpretation of the genetic results in the Mental Health Map™ come from various sources in the public domain. Genomind® expertly curated 100’s of the world’s genome wide association studies (GWAS) and candidate gene studies to provide the framework and content for the Mental Health Map™ and the 7 Core Genetic Mental Health Capabilities™. The Mental Health Map™ is a concise, easy to use source for the world’s collective knowledge on genes related to mental wellbeing. Our experts have first-hand experience with real world mental health issues, having consulted with and educated tens of thousands of clinicians and patients. These years of experience helped guide the selection of our 7 Core Capabilities™ and the traits that tend to be most concerning for people. Our evidence summary is openly available and our scoring of gene-trait pairs is public and transparent. One common source of GWAS data is the UK BioBank, which maintains de-identified health information on about 500,000 individuals (mostly of European descent). Much of this information is publicly catalogued via the NIH GWAS Catalog.

Other sources of information include candidate gene studies, i.e., studies in peer-reviewed literature that hypothesized that genes related to certain biological mechanisms would likely affect traits related to that mechanism. For example, if oxytocin is related to social connections, then the oxytocin receptor gene (OXTR) should affect social connections. We have evaluated hundreds of these articles and rank them by level of evidence.

A complete evidence summary review document, with references, is available with purchase of the product.

Is the Genomind® Mental Health Map™ approved by the FDA?

Our laboratory is certified by CAP, CLIA and the NYSDOH, the top laboratory credentialing agencies in the US. Direct-to-consumer tests, like Mental Health Map™, which are used for non-medical, general wellness, or low risk medical purposes are not reviewed by the FDA and hence do not require approval or clearance. Learn more here.


Your Results

What is the best way to share these results with my healthcare provider?

Once you have access to your Genomind® Mental Health Map™ results, it is your decision to show these results to your health care provider. You can share your online report in person or provide the printable PDF summary. However, neither you nor any of your providers should use these results to make any diagnosis. If you need help interpreting your results, please log into and click on “Schedule a Consultation” to get support from a trained Genomind® BrainTrust™ Advisor.

I am already involved in treatment for various mental health conditions. What does this offer me that my current treatment does not?

The test will help you gain deeper insight into your genetic predispositions influencing various behaviors, such as sleep or stress, and will provide actions that you can take to better control these behaviors. The Genomind® Mental Health Map™ should NOT be used to treat mental health conditions. This test should NOT be considered a substitute for your current treatment plan with your mental health providers.

How do I speak with the experts that I saw in the clinical videos in my Mental Health Map™ report?

If you have specific questions or want help interpreting your results, please log into and click on “Schedule a Consultation” to get support from a trained Genomind® BrainTrust™ Advisor.



How do I get a consult?

After you have received your results, log into and click on "Schedule a Consultation". Then, pick the date and time for your consult with a Genomind® BrainTrust™ Advisor.

What type of training does a BrainTrust™ Advisor have?

Your Genomind® BrainTrust™ Advisor is an experienced wellness coach who has been trained and certified by Genomind® to interpret and advise on Genomind® Mental Health Map™ results.

It should be noted that your Genomind® BrainTrust™ Advisor is NOT a mental healthcare provider.

Can others, like my family members, take part in my consult?

Yes, you can invite other people, like your family members, to take part in consults with you. It is your choice to share your Mental Health Map™ test results with others.


Your Account and Security

What is Tri-lock security and how is my data protected?

There is nothing more personal than your genetics or mental health. Genomind® uses the TRI-LOCK™ safeguard protocol to guard your genetics and personal information.

CHOICE-LOCK: We do not sell, lease, or rent your identifiable data or DNA without your permission.

LOCATION-LOCK: We secure your information on hardened servers.

ENCRYPTION-LOCK: We guard your genetics and information with crypto-security.

How do I reset my password?

Go to and click on "Login" and then "Forgot Password".

How do I navigate between different profiles?

Go to and log in. On the homepage click on “Account Settings” and select which profile you want to view.

How do I deactivate my account?

Send an email to and ask to deactivate your account. Please provide your username (email) and your first and last name.


*Report delivery time depends on several factors. If you do not receive your results within 20 business days after your sample arrives at our lab, please contact us at